More often than not, Kubernetes is behaving as it should: fast, agile and scalable. But what happens when K8s misbehaves? Do the responders have the right tools to deal with the situation? Or are they just part of an escalation chain that always leads to the same small group of experts? Meet Bitso, a billion-dollar company and the largest crypto platform in Latin America, which has mastered the shift-left approach and empowered its dev team to troubleshoot K8s independently.