BigPanda: Incident communications and your customers, executives and internal stakeholders

A well-run incident may still be viewed poorly if incident communications miss the mark! All too often, technical problem solving is narrowly focused on finding root cause or staying so focused on the resolution that communications appear to be a distraction. While resolution is the holy grail of incident response, the benefit of placing a high priority on communications cannot be overstated.

Hosted by BigPanda VP of Sales Engineering, Iain Armstrong, Blackrock3 Partners’ Rob Schnepp will share their incident communications methodology, and why the job function of Liaison Officer is so crucial.

Key learnings from this session will include:

• Why incident communications are so important
• The role of Liaison Officer
• CAN reports
• Tips and tactics of Incident communications