Operations | Monitoring | ITSM | DevOps | Cloud

Your customers’ expectations and demands around IT are changing. Want to learn how you can better align your work with their evolving business goals and priorities? And ensure that you don’t just win new customers, but that you win them for life? Watch our MSP Live Chat with Lifecycle Insights CEO Marnie Stockman. Not only is she an expert in MSP customer success, she literally wrote the book on it.

Relive the joyous celebration of IT Love Fest and celebrate everything you love about IT all over again. We served up Valentine's to everyone's favorite free open-source tools and scripts PLUS shared stories of exceptional support that made users feel the love and show it back. Special thanks to all of our event partners Tom Lawrence from Lawrence Technology Systems, Kelvin Tegelaar , Elizabeth Copeland from Tier2Technologies, and Ray Orsini CEO of OIT, LLC | OITVOIP.

Channel expert and Forrester Principal Analyst Jay McBain joined us for a special MSP Live Chat on 2022 IT channel predictions and how MSPs can take advantage of some of the 2020s key tech trends. On the live chat we covered some of Jay's hottest takes.

The top MSPs are heading into 2022 with a focused strategy and clear objectives. But even the best-laid plans can come up short if you’re not actively adjusting for blindspots and things simply beyond your control. In the first MSP Live Chat of 2022, Chris Ryne from Growth Achievement Partners joined us and shared tips on how to implement a more achievable, resilient growth plan for 2022.

Relive the joys of IT Festivus! Celebrate the most magical holiday of all — the one where we finally get the chance to air IT grievances, boast feats of IT strength, AND win some extremely cool prizes. All in the company of your favorite experts and peers!

ChatStyle.ai founder Chris Dix joined us to discuss how forward-thinking IT providers are leveraging chatbots and automation to provide "real-time" messaging and support — without compromising their standards for customer experience.

What big moves can we expect from Microsoft in 2022? And how are savvy MSPs planning ahead? Price hikes. Name changes. New offerings. Oh my. Keeping up with Microsoft is a full-time job these days. Luckily, we've got experts dropping by the Live Chat to keep you in the loop. Join us, CyberDrain's Kelvin Tegelaar, and others as we dive into the latest big announcements from Microsoft and talk modern approaches to M365 multi-tenant management and security.

Have big ambitions for 2022? What about a formalized plan for getting your MSP to where you want it to go? For many MSPs, the past two years have been a heady mix of a) unprecedented challenges; and b) furious growth. What's separated the fastest growing shops from the rest? The majority have put themselves in the position to be more proactive and strategic than the competition. To help you do the same, we teamed up with Gradient MSP founder and channel veteran Colin Knox to talk strategic planning frameworks and share how to set your sights on the right targets and grow your MSP in 2022.

Spooktacular server failures. Frantic support calls that escalate in the night. Everyone in IT has their share of horror stories, and this Halloween we want to bring the very best out of the dark and into the light! Join us for an hour full of storytelling, commiseration, and killer prizes led by a ghastly panel of IT experts including Tom Lawrence (Lawrence Technology Services), Kelvin Tegelaar (CyberDrain), Jason Slagle (CNWR IT Consultants), Matthew Fox (Valiant Technology) and Tom Watson (NinjaRMM).