Operations | Monitoring | ITSM | DevOps | Cloud

Ivanti offers a range of robust IT service management solutions, including ITSM, ITSM Premium, ITSM Enterprise, and ITSM Enterprise Premium. These packages encompass IT service and asset management, AI-guided proactive service management, and Ivanti's neurons platform for discovery and spend intelligence. The Enterprise packages integrate Ivanti's line of business solutions, maximizing resource utilization and service availability. These solutions aim to enhance employee engagement and IT staff effectiveness.

The Ivanti Neurons 2024.2 Innovator preview introduced updates on Ivanti Innovators and other opportunities. It highlighted the Engage and Connect platform, user groups, and the Ivanti community. The session also unveiled Neurons Core Services, aiming to bridge various products. Enhancements in people view, dashboard designer, agent management, and policy management were discussed. New connectors, improvements in app state and crash dump summary were part of the discovery enhancements. The session also covered app distribution, healing, surveys, and generative AI.

Ivanti's Enterprise Service Management enables your organization to extend beyond IT, allowing you to bring great service management to HR, Facilities, GRC and PPM. The Ivanti's Enterprise Service Management platform is transforming the service management landscape. It automates processes, collects employee feedback, and ensures swift responses to inquiries. The platform also manages service teams effectively, offers solutions like HR service management and project management, and enhances compliance. This proactive approach to service management ensures the best possible service experience.

They stress the importance of investing in knowledge management and automation, and the need for a balanced approach. They also discuss the limitations of chatbots, the need to reduce email support requests, and the importance of treating all support channels equally.

Ivanti neurons for MDM integrates with Google Beyond Corp to enforce conditional access rules based on device posture. Post-integration, a rule is created for iOS devices, requiring registration with Google. Users authenticate and register devices in the Google Workspace Console. Compliance posture is displayed in the device overview, with non-compliant devices being blocked or quarantined. Access to Google applications is restored for compliant devices after syncing. The process is similar for Android devices.

No matter what you’re trying to achieve – from getting IT costs in line to minimizing vulnerabilities to improving service delivery – knowing what you have will always be step one. See why accurate and actionable asset insights are the foundation for just about everything. Asset visibility makes it all possible. Manage – Secure – Service – Save Your roadmap to actionable asset data. A step-by-step guide to building out a big-picture view of your IT estate and turning it into valuable insights.

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.