Operations | Monitoring | ITSM | DevOps | Cloud

As your environment changes, new trends can quickly make your existing monitoring less accurate. At the same time, building alerts after every new incident can turn a straightforward strategy into a convoluted one. Treating monitoring as a one-time or reactive effort can both result in alert fatigue. Alert fatigue occurs when an excessive number of alerts are generated by monitoring systems or when alerts are irrelevant or unhelpful, leading to a diminished ability to see critical issues.

I recently had a call with a long-term customer who had been using Enterprise Alert for years without any major incidents. But in light of a recent proactive monitoring project, he also revisited Enterprise Alert and reached out to me to ask for my opinion on how he could improve the monitoring of Enterprise Alert from within the solution.