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PagerDuty Becomes Newest AWS Software Partner to Earn Resilience Competency

PagerDuty Becomes Newest AWS Software Partner to Earn Resilience Competency

Dec 4, 2025 By PagerDuty In PagerDuty
As enterprise system failures cost businesses an estimated $400 billion annually in lost revenue and productivity, PagerDuty announced it has achieved the Amazon Web Services (AWS) Resilience Services Competency in the software category - becoming one of the first AWS Software Partners to earn the designation. This achievement validates PagerDuty's ability to help enterprises architect, deploy and maintain mission-critical systems that can withstand failures and recover rapidly with minimal business disruption.
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Turning Incidents Into Insight: The Continuous AI Operations Loop Explained

Dec 4, 2025 By David Williams In PagerDuty
Modern systems generate enormous volumes of operational data. Yet, most incident workflows still treat every outage like a one‑off fire drill: an alert fires, responders scramble, the issue is resolved, the status page goes green—and the organization learns almost nothing from the experience. Meanwhile, the same patterns quietly repeat in code releases, logs, traces, and support tickets until they erupt into the next ‘unexpected’ incident.
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AI agents just got smarter thanks to PagerDuty + AWS

Dec 2, 2025 By Hannah Culver In PagerDuty
We are on the ground with AWS and announcing innovations that give customers more powerful AI agents for incident management. These new and improved integrations bring PagerDuty context into the AWS ecosystem for faster resolution and more connected data across the business. And, with our new competency, we take this a step further by codifying these best practices into our joint customers’ day-to-day operations. Announced today, here are some of the highlights.
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How AI Agents Are Redefining the SRE Role

Nov 25, 2025 By PagerDuty In PagerDuty
Even the best site reliability engineers (SREs) spend too much time doing reactive work—triaging incidents, gathering context, escalating to the right teams, and documenting what happened. That work is essential, but it’s not where an SRE’s highest value lies. These engineers are hired to build and maintain resilient systems, not play air-traffic control with every alert that hits their queue.
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Announcing a forthcoming integration with PagerDuty + Azure AI SRE Agent for faster incident response

Nov 24, 2025 By Sean Noble In PagerDuty
The energy at Microsoft Ignite this year was electric. AI was everywhere, and the possibilities are limitless. As developers and operations teams explore what AI can do, one thing became clear: the future isn’t about switching between tools. It’s about intelligent agents working together to help humans solve problems faster. At PagerDuty, we’re building on that excitement.
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From Reactive Response to Systemic Resilience: The System That Gets Smarter With Every Incident

Nov 21, 2025 By PagerDuty In PagerDuty
Most operations teams are stuck in a reactive loop: Resolving incidents as they happen, then moving on to fight the next fire. This approach keeps things running in the short term, but prevents responders from documenting their learnings in a way that improves overall system resilience. There are practical reasons for this.
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Five key takeaways from EDUCAUSE 2025: Adopting AI while navigating change

Nov 20, 2025 By PagerDuty In PagerDuty
Having just returned from the 2025 EDUCAUSE Annual Conference in Nashville, I want to share some insights on the future of campus IT from the higher education technology leaders in attendance. Every year, this conference provides an opportunity for technology providers and higher ed professionals to connect and explore the latest innovations in higher education technology. Two themes emerged as critical priorities.
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Why Agentic AI Adoption Is Accelerating in Europe and What Comes Next

Nov 10, 2025 By PagerDuty In PagerDuty
Across Europe, the cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. What was once a curiosity is now core to how many European organizations operate, respond, and innovate. According to PagerDuty’s latest agentic AI survey, three-quarters or more of organizations in France, Germany, and the UK are deploying multiple AI agents. This growing confidence reflects a broader trend.
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How to Choose an AI SRE Solution

Nov 10, 2025 By Ariel Russo In PagerDuty
The AI SRE landscape has exploded over the past year, with vendors racing to add artificial intelligence capabilities to their platforms. For engineering leaders evaluating these solutions, the sheer number of options can feel overwhelming. Some vendors are building AI-native solutions from scratch, while others are retrofitting AI onto existing workflows. Cloud providers are embedding agents into their ecosystems, and observability platforms are adding intelligence layers to their telemetry data.
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Work Where Your Teams Already Are with PagerDuty's AI Agents for Slack

Nov 5, 2025 By PagerDuty In PagerDuty
Modern operations happen in Slack, where teams spend their days collaborating, troubleshooting, and resolving incidents. And while many incident management tools offer Slack-friendly experiences, they lack end-to-end capabilities that teams need. During critical moments, other tools may require users to switch between Slack and their own interfaces, creating friction.
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