Operations | Monitoring | ITSM | DevOps | Cloud

A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.

The Internet at one of your school sites slows to a crawl. Teachers can't load their lesson plans. A video call for a virtual class freezes. Your IT team calls the ISP. The ISP runs its own checks and tells you everything looks fine on their end. Sound familiar? This is the core problem every school board and public institution runs into eventually. Your ISP has full visibility into their own network. You don't.

Once a year, the Icinga team goes for a team event somewhere about an hour or two away from the office. This year’s edition landed us at the Adventure Campus in Treuchtlichen, right in the middle of this year’s first heatwave. The heat was unbearable. At one point we gave up on the room we had been using and moved everyone down into a basement meeting room instead. It was quite a bit more retro in style, with an overhead projector, that we had a lot of fun with.

The old deployment flow expected a lot from you. You had to know what format your certificate needed to be in. You had to know where it should be stored on the target system. Then you had to review and customize a deployment script in a code editor before anything ran. It turns out most of you don’t want to do that. And fair enough, staring at a script editor when you just want a certificate on your Exchange server is a little intimidating.

How to build governance into autonomous security agents from the architecture up The industry has moved fast on capabilities. Agents now triage alerts, investigate endpoints, create detection rules, and enrich indicators, and they are even capable of performing most actions we as security operators can perform. The architecture patterns are maturing, as are the models, but governance is not keeping pace.

This post was co-written with Staff Software Engineer Martin Holman. Honeycomb Canvas is a collaborative investigation environment. When something goes wrong in production, multiple engineers might join the same Canvas to debug it together. Each person has their own AI agent, so they can pursue their own conversation thread and line of inquiry. This creates an opportunity for coordination.

Organizations today invest heavily in discovery tools, expecting that increased visibility will solve their IT challenges. Yet when an incident hits, a patch fails or an audit looms, many teams must pause to reconcile spreadsheets, validate inventories and confirm ownership before they can act. Visibility alone doesn’t close the gap between insight and execution.

After more than a decade of "cloud-first" strategies, a major counter-trend is reshaping enterprise IT: the systematic repatriation of workloads, data, and infrastructure back to on-premises and private data centers.

Standard BGP can be slow to react. See how BFD and BGP Add-Path help improve uptime and path diversity on MegaIX. When peering on a public Internet Exchange (IX), standard BGP behavior can introduce delays during topology changes. But if you use MegaIX, there are workarounds. In this blog, we explain two lesser-used features available on MegaIX which maximize uptime and path diversity: Bidirectional Forwarding Detection (BFD) and BGP Add-Path.

How do you pick the right IT help desk software when every vendor calls itself the best? It comes down to three things. Your team size, your deployment rules, and whether you need full ITSM or plain ticketing. A five-person startup can run support from a shared inbox. A 200-person IT team cannot. Add asset tracking, SLAs, and change control, and that inbox falls apart. The right IT support software routes tickets on its own, links every request to the asset behind it, and shows you where time goes.