Operations | Monitoring | ITSM | DevOps | Cloud

Why UK Businesses are Shifting Away From the Public Cloud Cost Model

Over the past five years, one of the most consistently tracked figures in the UK business technology sector has been the flight from public cloud. Barclays' 2021 CIO survey revealed that 43% of enterprises plan to shift workloads away from public cloud. By 2024, that had grown to 83%.

How to Find and Fix Knowledge Gaps in Your IT Virtual Agent

A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.

5 of the Best Email Marketing Services Reviewed: 2026

Email marketing has long been a popular way for brands to reach their target audiences and offers a host of benefits. The returns for email marketing make for impressive reading, with the average ROI coming in at around $36 for every $1 spent. While the returns may sound promising, many companies find themselves struggling with email campaigns that simply don't deliver. In reality, running an email marketing campaign can feel complex and a little overwhelming. This is especially true if you're trying to build a campaign yourself from scratch.

Best Brand Positioning Agencies

As a business owner, one of the things that you should be thinking about is how you can create the strongest possible brand. It can be tough at times, but it shouldn't be tough to the point where you are unable to do this effectively. If you're finding it particularly tough to see results with your marketing and perception around your business, it's imperative that you are finding the right company to help you.

The invisible visitor: Why the internet is no longer just for humans

"Every website was once designed for people. That assumption is beginning to change." For nearly three decades, the internet has worked in a predictable way. Whenever we wanted to know something, we searched for it, clicked through a few websites, compared information, and made a decision. Whether it was buying a new phone, planning a vacation, or researching software for work, businesses knew exactly how people behaved online.

Why Some IT Teams Adopt AI Faster (And How to Close The Gap)

Every IT leader is under pressure to show AI results. Budgets are approved, pilots are launched, and vendors promise transformation within a quarter. Some teams are already running AI agents in production, resolving tickets and answering employees without human intervention. Others are still stuck in proof-of-concept purgatory, six months into a rollout with nothing to show a board. The thing is, AI doesn't fix what's broken in an IT operation, it multiplies what's already there.

Rebuilding the CircleCI CLI from scratch

Every developer knows the moment: CI goes red, and you face a choice. Open the browser and click through the web UI to the run, the workflow, the job, the step, the log line. Or stay in the terminal, where the fix is going to happen anyway. The new CircleCI CLI exists so you can stay. It’s 1.0, it’s in beta, and it’s a ground-up rewrite in Go, not an iteration on the CLI we’ve shipped for years.

StepbyStep Guide to Automating Alert Management for IT Ops

Your monitoring stack never sleeps. Datadog fires a spike, ServiceNow spins up a ticket, your RMM flags a failed backup, and every one of those signals competes for attention across email, dashboards, and chat channels. For IT Ops teams running on-call rotations, the volume itself becomes the problem. Alert fatigue sets in, critical notifications blend into the noise, and the one incident that matters at 3 a.m. gets buried under a hundred that don’t. The cost is real.

How to scale access control in Grafana Cloud

One of the primary reasons organizations adopt Grafana Cloud is to create a single pane of glass across the data they collect from self-hosted systems, cloud providers, and third-party platforms. Bringing those signals together enables richer correlations, reduces tool sprawl, and makes it easier for teams to understand what's happening across their environment. But as observability grows and becomes more centralized, access management becomes more important.