Operations | Monitoring | ITSM | DevOps | Cloud

Why order management is a game changer for next-gen telecom services

Vikram Walecha, chief technology officer for ServiceNow at IBM, co-authored this blog. 5G has opened the door to a wealth of new opportunities for communications service providers (CSPs), from higher speeds to new network technologies. Forward-thinking CSPs will be able to target new customers, new buyers, and new markets with innovative products and offerings that will leverage 5G capabilities to accelerate digital transformation across multiple industries.

Cloud Infrastructure Without the Headaches

Cloud infrastructures have introduced increasing levels of complexity—you have to manage workloads across on-premises, private, and multiple public cloud environments. This requires you to migrate efficiently, optimize effectively, and stay rightsized on an ongoing basis, all while meeting evolving business requirements. With so many moving parts, it can be a massive challenge with lots of pitfalls that can cost you time and money and even put your business results in jeopardy.

TL;DR InfluxDB Tech Tips: API Invokable Scripts in InfluxDB Cloud

If you’re familiar with InfluxDB Cloud, then you’re probably familiar with Flux already. Flux enables you to transform your data in any way you need and write custom tasks, checks, and notification rules. But what you might not know is that InfluxDB Cloud now supports API Invokable Scripts in Flux.

Publish SIGNL4 oncall and alert information to your Grafana dashboard

Grafana is as open source analytics and interactive visualization application. You can connect different data sources to display chart and graphs or even trigger alerts. Wouldn’t it be great to add information about SIGNL4 alerts or about who is on call as part of your dashboard? In this case you immediately get an overview about open, acknowledged, and closed alerts per category. Of you can see wo it currently on duty. Here is an example with a who-is-on call, and an alert overview panel.

Reliable incident alerting for critical IT systems at German health insurance provider Debeka

“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka

What Is Server Monitoring?

Your IT infrastructure runs on servers, which makes them vital to the performance of your entire IT environment. therefore, it is essential to monitor your servers to ensure there isn’t any disruption in performance and uptime. Servers are devices or applications that can store, process and deploy resources to other devices, applications or users. Now that you know how important servers are to an IT environment, what happens if a server stops working?

4 Important Things to Consider When Creating an ITSM SLA

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.