Operations | Monitoring | ITSM | DevOps | Cloud

How AI Agents Reason, Act, and Automate at Scale

In our previous post, we explored the urgent need for intelligent automation in network automation, specifically how the Model Context Protocol (MCP) enables AI agents to dynamically discover and interact with the necessary tools. But access to tools is only part of the equation. To truly operate autonomously in complex environments, agents need not only connectivity but also intelligence.

SD-WAN, SASE, SSE, and the Coffee Shop Network: From Distraction to AI Superpower

Back in 2018, I wondered (perhaps loudly if SD-WAN was just IT’s hype-of-the-year, destined for the same eye-rolls as signature-based antivirus and GDPR compliance drives. Even then, I knew we couldn’t let messaging fatigue blind us to real technology shifts. Fast-forward to 2025: SD-WAN (Software-Defined Wide Area Network) not only stuck around, but became the springboard to something far bigger – SASE (Secure Access Service Edge).

13 Best Log Analysis Tools of 2025. Top Paid, Free & Open-Source Log Analyzers Reviewed

Log analysis and management tools have become essential in troubleshooting. With log analyzers you can extract meaningful data from logs to pinpoint the root cause of any app or system error, and find trends and patterns to help guide your business decisions, investigations, and security. If you’re not already using such a tool, now is the time to start looking for one.

Unlocking Skin Radiance with the Power of Peptides

In the ever-evolving world of skincare, peptides have emerged as quiet game-changers. These powerful amino acid chains are naturally found in the body and serve as building blocks for proteins like collagen, elastin, and keratin. But as we age, our body's ability to produce these proteins diminishes, leading to wrinkles, dullness, and a loss of firmness. That's where peptide-based skincare treatments come in and they're rapidly becoming a top choice for individuals seeking anatural glow and youthful appearance.

Why Hiring a Professional Is a Smart Move for Business Growth

Operating a business today is not all about possessing a great idea or providing a great product. It's about making the correct moves in the proper time, particularly in marketing, operations, and planning for growth. With increasingly competitive markets and higher customer demands, handling everything in-house can easily overwhelm your staff. This is where experts come in.

How Secure and Healthy Are Your Custom SCOM Management Packs?

Thanks for using the NiCE Log File Management Pack. We know it’s a favorite among experts building custom SCOM Management Packs. But here’s a quick question: When was the last time someone checked your custom Management Packs for security vulnerabilities, performance bottlenecks, or health risks?

Build. Release. Run. Repeat. But Where's the Control?

In every engineering organization, from fintech unicorns to 20,000-seat global bank, delivery happens in a loop. Code gets built. Releases get pushed. Systems run 24/7. Then it all happens again. This cycle isn’t an opinionated lifecycle dreamed up by a consultant or vendor, it’s just the reality of software delivery today.

AWS Summit NYC 2025: Laser-Focused on AI

If you’re unfamiliar with AWS Summits, these are conferences that occur on a yearly basis in different cities. The events are mostly used to announce new products and technologies. This year, the theme was AI, as evidenced by the keynote, a large majority of the talks, and a walk around the vendor floor. The keynote talk was hosted by Swami Sivasubramanian, VP of Agentic AI at AWS.

Lessons from Alaska's outage: Redundant resilient

Last Sunday, Alaska Airlines suffered a three-hour outage that led to more than 200 flight cancellations and disrupted 15,600 passengers. The culprit? “A critical piece of multi-redundant hardware at our data centers, manufactured by a third-party, experienced an unexpected failure. When that happened, it impacted several of our key systems that enable us to run various operations, necessitating the implementation of a ground stop to keep aircraft in position.”

Seeing the Bigger Picture: Why Security Needs Depth, Not Just Products

A recent BBC article, “Weak password allowed hackers to sink a 158-year-old company,” outlined a serious security lapse. This case reinforces the message that we, at Teneo, advocate every day: true resilience comes from defense in depth, i.e. policy, product and process, not just tools at the edge. In a recent customer engagement, we discussed a transition from VPN to ZTNA. While ZTNA offers enhanced security including continual checking, improved segmentation and a minimized attack surface.