Operations | Monitoring | ITSM | DevOps | Cloud

Let's be honest - observability can suck. Ever feel like you're swimming in dashboard soup? You know the feeling: tons of single-use dashboards, building new ones during every incident only to lose them in the chaos, and spending ages creating visualizations that no one ever looks at again. Even with all the right tools, something still feels off.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, we chat with Product Engineer Leo about her time building On-call, our favorite engineering tooling, and what makes our engineering culture as good as cinnamon buns.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore the engineering culture at incident.io and the impact of AI on incident management.

Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.

00:00 We're thrilled to share that Incident.io has raised $62 million in our Series B, led by Insight Partners.

00:11 Four years ago, we were three people around a kitchen table. Today, we're a team of 80 with thousands of teams using our platform to solve over 250,000 incidents a year. Whether you're streaming Netflix or buying something on Etsy, chances are our platform helped resolve the incidents behind the scenes.

At incident.io, we believe great incident response is about more than just fixing things — it’s about handling pressure, staying composed, and responding with confidence. That’s why we’re proud to launch Agentic CTO: an AI-powered executive presence that joins every incident.

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.

Traditional MTTx metrics have long been the go-to measure for incident management effectiveness, but they often fail to provide a full picture or drive meaningful improvements. We analyzed data from over 100,000 incidents to develop new industry benchmark metrics that better define what "good" incident management looks like.

Keeping track of follow-up actions coming from incidents has never been easier. Export to Linear, have it routed to the right team's backlog, and keep the statuses fully in sync, all with a single click.