Ask any community member who’s ever donned the moderator tag in a new forum and they’ll agree that handling a multitude of new general questions, technical queries, and troubleshooting scenarios can be challenging at first. However, thanks to the rise of AI-powered chatbots, there are a lot of new opportunities to find innovative ways to tackle these challenges. The Mattermost Peer-to-Peer Forum is a good example of a community consisting primarily of developers.

There was a time not too long ago, before the cloud was a part of every enterprise technology conversation, when integration work was considered the purview of a specific architecture and engineering group. If messages failed to send, or services failed to respond, application stakeholders would create a trouble ticket for the integration team to address. In some ways, this separation of labor was effective enough at the time.

Today, most organizations rely on several different secure communication mediums — like email, real-time chat, video calls, and SMS — to transmit information, collaborate, and keep teams aligned. While modern communication tools help teams stay connected, the digital landscape is not without its challenges. For most organizations, it’s only a matter of time before network disruptions, security breaches, and system failures impact main lines of communication.

As a software product company that helps customers bring new products to market, 3Pillar Global relies on tight-knit coordination and communication to move projects forward. When the team was looking for a new collaboration solution that would enable them to communicate in real time, they looked for an open source option.

As a secure collaboration hub built for technical and operational teams, Mattermost is filled with features designed to help employees do their best work every day. Organizations looking to unlock even more value from Mattermost may be best off investing in Mattermost Enterprise Edition, which offers advanced functionality for enterprises with strict security and compliance requirements.