Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Operations Management and related technologies.

Your Top Engineers Should Be More than Expensive Button-Pushers

The engineer you pay $200,000 a year just spent an hour copy-pasting data between dashboards. Again. Software engineers have critical skills that are in the highest demand. And yet, many world-class engineers are currently spending too much of their time clearing tickets, routing alerts, and responding to the same types of incidents over and over again. This operational toil is costing you.

Meeting Developers Where They Work: PagerDuty + Spotify Portal for Backstage

From the beginning, PagerDuty has been built by developers, for developers. Our mission has always been to help development teams build faster and resolve incidents more efficiently by meeting them where they work. Building on PagerDuty’s existing plugin for Spotify for Backstage, we are thrilled to announce the PagerDuty plugin for Spotify Portal for Backstage to continue bringing enterprise-grade incident management into even more developer workflows.
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47 Day Certificates Make Premium SSL Worthless

Your enterprise just paid $500 for an SSL certificate. You know what it does that a free one doesn't? Nothing. Absolutely nothing. And the 47 day certificate mandate hits, you'll pay that $500 to touch that cert eight times a year, per certificate. For the same encryption, same trust, same green padlock that Let's Encrypt gives away for free.

Optimizing Enterprise Operations Through Professional Data Center Decommissioning

You ever walk into a server room that feels like a time capsule? Half the machines are blinking away like they're still running Windows Server 2003. Then there's a label on a rack that nobody remembers putting there, and someone swears the old backup tape drive "might still be needed." Yeah. That. It's wild how many large organizations run on infrastructure that's way past its prime. And I get it - no one wants to mess with systems that are still technically "working."

PagerDuty Joins AWS QuickSuite: Connect Your Incident Management with 1,000+ Applications

Today, we’re announcing that PagerDuty is now available in AWS QuickSuite through the Model Context Protocol (MCP). This means PagerDuty’s incident management capabilities can now connect with the 1,000+ applications and data sources that QuickSuite integrates with, from AWS services to enterprise SaaS platforms, all accessible through natural language.

A Launch Day in the Life with AI Teammates

Alex, an SRE at Greenagonia, starts the day knowing there’s a big launch coming. Pre-orders suggest a 5-10x increase in normal traffic, which means coffee needs to be extra strong this morning. As Alex scans through overnight alerts, he realizes he’s completely forgotten about a dentist appointment that overlaps with his upcoming on-call shift. Six months ago, this would have meant frantic Slack messages or at least one phone call. Today? Alex’s AI teammate has it covered.

PagerDuty H2 2025 Release: 150+ Customer-Driven Features, AI Agents, and More

My first 6 months here at PagerDuty have been a thrilling ride! PagerDuty continues to set the pace in incident management. With our 16-year track record of helping companies forge a path towards modern operations, we’ve been trusted by over 32,000 companies as the incident management platform of choice. Over these years, we’ve continuously delivered value to our customers at a rapid pace. And our customers have been vocal with us about wanting more.

Enhancing Efficiency and Security in Operations Management

Within the business world, operations management not only focuses on streamlining supply chains but involves safeguarding digital assets to ensure data moves across global networks safely. With businesses now relying on digital tools, security challenges have become a key concern for operations leaders. Addressing these concerns can create a competitive advantage while reducing any risks that may affect business processes.

How SEO Streamlines Modern Business Operations

Most teams feel the same pressure. Targets rise, budgets tighten, and leaders want faster feedback on what works. SEO can help with all three. It is not only about rankings. Done well, it improves intake, planning, and the day-to-day work of product, sales, and support. Many agencies now deliver the heavy lifting for partners through white label seo services. This model lets a dev shop or marketing firm offer search work under its own brand while the specialist team handles the research, content planning, on-page fixes, and reporting.