Operations | Monitoring | ITSM | DevOps | Cloud

A recent Honeywell survey reinforced something many in the MSP world already knew: data centers need managed service providers. 96% of facility managers indicated remote management is important, but only 34% had remote management capabilities in place. That’s surprising in a digital world where data centers enable critical business functions and an epic business opportunity for MSPs looking to enter the data center world.

The world depends on data centers in all aspects of daily life. To meet all-time high levels of demand that continue to grow with no end in sight, downtime is unacceptable for most organizations. The cost of downtime is rising and 40% of businesses report that just one hour of downtime can cost anywhere from $1 million to $5 million, not including the other associated fees. Large companies report that an interruption during peak business hours can cost almost $1 million per minute.

Data center tiers are the Uptime Institute’s classification system of data center performance. Created over 25 years ago, there are four data center tiers that are the established standards in categorizing the performance level of a data center.

Did you know data centers are everywhere? Really! They are everywhere. While you may not see them, millions of data centers are scattered across the globe—in big cities, small towns, deserts, the Arctic, underground, and underwater. Data centers make the internet possible, and every little click and function on the web takes the processing power that a data center provides. Think about it.

As the costs of managing and maintaining owner-operated data centers rise, enterprises are reconsidering their infrastructure and attempting to minimize on-premises data center space. Colocation data center providers are an attractive and cost-effective solution, offering physical space as well as power, cooling, network, and security services for their customers.

Sustainability is one of the biggest, if not the biggest, topic in the data center industry today. A sustainable data center is a facility that can maintain operations at a high level of efficiency over time. It is important for data centers to be as sustainable as possible because they use a lot of resources which makes reducing their environmental impact and carbon footprint top priorities. It is also important because these facilities need to comply with corporate sustainability initiatives.

Despite all the hype from the big cloud providers the truth is that most organisations rely on hybrid infrastructures now and will do so for the foreseeable future. Typically, this includes on-premises infrastructure and at least two public cloud providers. This is not a step on a journey to being 100 per cent cloud, it is the strategic destination many have chosen.

Cloud is currently seen by some of the clients I speak with, as the answer to associated technical debt. Technical debt is like any other debt – growing year-on-year, month-by-month. Simply relocating a workload from your dated compute stack to someone else’s system or service is not a panacea to every business-led postponement.