Operations | Monitoring | ITSM | DevOps | Cloud

InvGate

Customize Asset Management Dashboards to Monitor IT Assets

Asset Management dashboards are the best way for technicians and administrators to identify and revise important information quickly. They offer a single pane of glass with all the ITAM metrics that need daily monitoring, contributing to an even more proactive Asset Management strategy. On InvGate Insight, you'll find a default panel that displays the CI status. But you'll also be able to create new dashboards tailored to your organization's specific needs.

InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023

We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on. In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace.

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business strategy. This runs for Service Management, but it can also be applied to the rest of the enterprise. It creates a roadmap for teams to follow and incorporate to their workflows, guaranteeing operational efficiency and that technology is being leveraged at its full potential.

Launching Software Deployment Capabilities on InvGate Insight

If you are in charge of managing IT assets in your organization, you probably know that software deployment is non-negotiable. One could say that it ranks very close to having a unified inventory and being able to manage it right from your IT Asset Management tool. Well, InvGate Insight did all that perfectly, and now it closes the circle of must-have features with the addition of the first release of its software deployment capabilities!

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts and frameworks, practice is key for IT Service Management (ITSM) success. More often than not teams find themselves working in intricate real-world scenarios, where they need an agile and hands-on approach to manage IT services effectively.

A Year in Review - And What's in Store For InvGate in 2024

We come to the close of yet another year, and as every year we take stock of our triumphs and learnings. The rapid pace at which 2023 has unfolded is almost surreal, like it went by too quickly but at the same time left a huge amount of lessons and accomplishments. As I pause to reflect on this transformative year for InvGate, a sense of immense pride and optimistic anticipation for the future washes over. Indeed, 2023 has been a remarkable year for InvGate.

Speed up Software Compliance Audits With InvGate Insight's New Module

InvGate Insight has a brand new Software Compliance module to help you avoid legal or financial fines and costly downtime and, at the same time, improve their software resource allocation. With it, you can quickly see: In a nutshell, this module leverages data from the contracts logged on your instance and combines it with the reported software usage in your environment. As a result, you can run an internal software audit in seconds to understand if you're in compliance with license agreements or if something needs attention.

What is Shadow IT - And How to Detect it?

One of the biggest causes of concern to IT departments across the globe is shadow IT. Uncontained, it can cause duplication, unnecessary costs, and compliance issues. To manage and mitigate risks, IT managers need to understand what shadow IT is, its risks, and how organizations can proactively address them. In this regard, IT Asset Management solutions incorporate capabilities that help organizations implement protection measures and build a culture of cybersecurity.

Building an Equipment Checkout System With InvGate Insight

Checking out equipment is essential for schools, universities, and other industries that loan assets temporarily on a regular basis. And even though there's dedicated software for this, you can use your ITSM and ITAM tools to check in and out equipment — and thus avoid having to purchase yet another tool. You can see how to build an automated workflow on InvGate Service Desk to forget the headaches of loaning hardware.

Detect Shadow IT And Keep Unauthorized Assets Under Control

Shadow IT refers to systems, software, applications, SaaS services, hardware, or mobile devices used within an organization without the IT department's explicit approval, oversight, support, or knowledge. Initially, it focused on hardware assets, but it has evolved to include SaaS applications (SaaS sprawl). Even though shadow IT has a few benefits, it also poses significant risks to organizations, such as.