Last month, Catchpoint was named a Customers’ Choice in the Gartner Peer Insights ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics category. Not only were our product capabilities highlighted in the anonymous set of reviews from our customers, but we were delighted to see our entire customer support team recognized for their round-the-clock assistance and the lengths they go to in order to ensure outstanding service.

Catchpoint detected an AWS outage earlier today, 25th November 2020. Enterprises that had their applications or services running on AWS US East 1 were impacted. Even some of the AWS products were impacted by the outage. We noticed Amazon services such as Athena slowing down at 5AM PST followed by intermittent HTTP 500 errors that started around 5:15AM PST. However, by 5:30AM PST, the fallout from the outage was evident.

Today we bring you the latest installment in our series of Employee Experience (EX) related eBooks, focused on how Catchpoint can help you guarantee optimal digital experience for your employees. In our last eBook, we looked at how you can best utilize digital experience monitoring for G Suite. In the latest edition, we demonstrate how you can use performance monitoring to ensure the optimal end-user experience for Salesforce.

Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field.

Gartner Peer Insights evaluates peer review and ratings for software and service providers. The reviews offer valuable insights for decision-makers and plays a key role in the IT buying process. Catchpoint was picked as a Gartner Peer Insights 2020 Customers’ Choice in the Network Performance Monitoring & Diagnostics (NPMD) category. Network performance monitoring and diagnostic (NPMD) tools aid in understanding network health, performance, and how it behaves in different scenarios.

Microsoft Office 365 has an upper hand over other tools. The Office 365 ecosystem enables users to easily collaborate while working remotely. Users have a range of solutions to choose from and Office 365 offers an additional advantage – easy integration between these tools. Microsoft Office 365 has over 200 million monthly active users.

Recently our CMO, Nik Koutsoukos, and VP Operations, Tony Ferelli, joined Heavy Network on a podcast discussing Digital Experience Monitoring, and how effective monitoring requires a focus on the user experience. Most monitoring tools monitor from the network or application perspective. Now that microservices and multi-cloud environments are commonly used, monitoring is more challenging. The better monitoring approach is being user-centric.

There’s a saying in real estate that the three most important things for a property are: “location, location, location.” At Catchpoint, we believe the same is true for digital experience monitoring. Location matters. That’s why we’ve built the largest, most diverse global network of monitoring points available, with more than 800 monitoring nodes in over 230 cities and 280 providers around the world.

Founded in 2014, Netlify is a web developer platform that helps you build and deploy feature-rich websites. Netlify uses Jamstack technology for the efficient deployment of websites that are optimized to deliver a great end-user experience. The platform decouples the application backend and frontend, enabling a frictionless, streamlined way to build and deploy apps at scale.

Today’s tech tip is focused on one of Catchpoint’s web tools that deserves attention: the Catchpoint Recorder. What is the Catchpoint Recorder? It’s a Selenium-based Chrome extension that allows you to capture, automate, and replay multi-step transactions. Monitoring multi-step transactions as well as single pages is essential to identifying problems and detecting site-wide outages.

Last week, I received a phone call from the Head of Observability at a large global enterprise firm. He has been in the monitoring space for almost three decades working with various organizations and has experience with most monitoring tools. The first thing he asked was, “I have used several synthetic monitoring solutions right from basic HTTP to comprehensive user journey capable tools. I would like to know how Catchpoint is different from the rest.”