Operations | Monitoring | ITSM | DevOps | Cloud

For a number of years, the debate on DevOps vs. ITIL has divided many technology teams. On the surface, both practices seem at odds with one another—DevOps harnesses the power of human collaboration and communication to support innovation, while ITIL utilizes a more systematic and structured approach to deliver service quality and consistency. But, if we take a deeper look, you’ll find that not only can DevOps and ITIL co-exist, they can even complement each other.

In this article, we’ll discuss the potential pitfalls that we came across when configuring ECS task definitions. While considering this AWS-specific container management platform, we’ll also examine some general best practices for working with containers in production.

Our log agent is powerful, efficient, and highly adaptable. Now, with OpenTelemetry setting new standards in the observability space, we wanted to incorporate that collaboration into our log agent and offer our users the ability to take advantage of the OpenTelemetry ecosystem. Starting today, you can upgrade the log agents in your observIQ account to the new Open Telemetry-based observIQ log agent with a single click.

In this article, you’ll learn how to capture error logs in your Cloudflare Workers application using AppSignal. We’ll build a simple workers project and integrate AppSignal’s code to collect the necessary metrics. We’ll also learn how to utilize AppSignal’s dashboard to analyze and track errors. Let’s get stuck in!

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.