Operations | Monitoring | ITSM | DevOps | Cloud

For a Managed Service Provider (MSP) to grow, it must win new customers. However, each new customer brings more devices and users that require management, incident ticket resolution, and provisioning. If the above is actioned manually, an MSP requires dedicated staff to handle the new clients’ users, devices, resolve tickets and requests. Bearing in mind, each staff member can only support a certain number of users and devices.

The lessons of history: spotting the EDGE opportunity By early 2020, Pulsant had evolved into a midmarket service provider focused on regional businesses. Catering to this demanding community, Pulsant had developed a range of platforms and data centres to service those businesses that drive the economic growth of UK plc.

Secure remote access is now a necessity for organizations, especially since the hybrid work model is expected to grow from 42% in 2021 to 81% in 2024. To secure remote access and provide support for hybrid or fully remote teams, businesses rely on remote access protocols, such as Remote Desktop Protocol (RDP). With this post, you can dive deeper into various aspects of RDP, such as pros/cons and use cases, and acquire a better understanding of this essential protocol.

In the dynamic landscape of software development, the terms DevOps and Platform Engineering have garnered attention. Both concepts, although distinct, aim at a shared goal: to build efficient, streamlined systems that simplify code deployment within organizations.

Prometheus is an amazing tool, but it has limitations. Some of your applications, including batch jobs and ephemeral jobs, may not live long enough for it to find and scrape them. Since Prometheus cannot scrape all jobs, the company developed Pushgateway as a bridge tool. Because you usually cannot push metrics directly to the Prometheus application, you can sometimes use a Pushgateway to deliver the necessary data. When you need monitoring solutions, try Metricfire.