Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

Measuring Customer Experience Across Multiple Channels

In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.

Office 365: Measuring employee experience during migration from on-premise to cloud | Product Demo

In this short product demo, watch how Nexthink provides IT with actionable insight and metrics over employees' actual experiences during migration effort of Office 365 services - such as SharePoint and Exchange - from on-premise to cloud.

Five Ways To Accurately Measure Employee Experience Success

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

The Magic Number Behind World-Class Employee Experience

Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.