Operations | Monitoring | ITSM | DevOps | Cloud

It shouldn’t take you more time than a few seconds to understand your on-call schedule and rotations and how you could make changes to it. It is important for on-call scheduling and alerting tools to make this as simple as possible. If you’re spending more than a few seconds to understand what your on-call rotations are going to be like for the next day or week or month, then you need to start looking for a better on-call management tool.

Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client.

451 Research Senior Analyst Nancy Gohring and Moogsoft EMEA CTO Will Cappelli outlined market opportunities and challenges during their instructive webinar “AIOps Predictions 2020.”

Can you trust AIOps tools not to make mistakes? Is there an implementation standard for AIOps? What’s the risk of not adopting AIOps?

Since the term ‘AIOps’ came into use in the monitoring sector a couple of years ago, there has been much confusion about what it means. We hear from users asking if they need it – a difficult question given that the answer depends on how you define it. Since there isn’t a broadly accepted definition, a range of vendors now market their products as AIOps offerings, even though these products cross subsectors and may not be directly competitive.

Today, we are excited to announce PagerTree now officially supports maintenance windows! Long overdue (technically from our 2019 roadmap), with maintenance windows it’s now easier than ever to suppress alerts from integrations during specific time periods.

Status pages have evolved quite a bit over the last few years. Not that long ago you would have been lucky to find a simple up/down indicator, but today organizations are truly embracing transparency. They are providing their end users with critical metrics, incident data, maintenance calendars and even the status of their own service provider technologies.

Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in a timely manner.