Operations | Monitoring | ITSM | DevOps | Cloud

How to create an on-call policy and rotation in OneUptime?

In this tutorial video, we walk you through the process of creating an on-call policy and rotation in OneUptime. We start by explaining what an on-call policy is and why it’s crucial for your organization. We then guide you step-by-step on how to set up a policy, including defining the policy name, setting the escalation rules, and adding users to the policy. Next, we delve into creating a rotation for the policy. We explain how to set the rotation length, start time, and participants. We also show you how to handle holidays and time-off requests within the rotation.

On-Call Management Models

In today's fast-paced digital landscape, incident management is crucial for maintaining operational excellence. During this process, on-call management models play a critical role in promptly addressing and resolving incidents. On-call management involves the organization of teams to ensure prompt response and resolution of incidents and is necessary to streamline incident resolution, ensure 24/7 availability, and allow for fair and transparent on-call rotations.

Ping Command: A Comprehensive Guide to Network Connectivity Tests

The ping network test, a core utility since the 80s, plays a crucial role in confirming connectivity between IP-networked devices. In this guide, we'll delve into what the ping command is, how to run a ping network test, common IP addresses to ping, interpreting results, and troubleshooting errors.

Events vs. Alerts vs. Incidents

Event. Alert. Incident. These terms are bandied about, often interchangeably, in IT operations management. Broadly speaking, they all refer to situations where something is potentially amiss and needs to be investigated and resolved. Each of these three words does, however, have a distinct definition. Because they are used in scenarios where clear communication and timeliness are critical, it’s important to understand the differences and use them appropriately.