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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Building an effective IT asset management strategy with ServiceDesk Plus Cloud

In this session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle.

ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions

As an executive your focus is always on delivering the most value from every investment. Value for your customers, and of course value for yourself. Yet there are so many places in the value delivery process where things can – and do – go wrong. The term “value stream” describes the end- to-end process of developing and delivering software to your clients.

We're evolving our go-to-market functions to build the future with you

ServiceNow isn’t your typical enterprise software company. Our belief that technology exists in service of people and our founding focus on customer success are just a couple of the things that set us apart. When we make your work lives, work better, we all win.

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

ServiceNow adds new innovations to Safe Workplace Suite

At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.

Getting started with Analytics Plus for ServiceNow | ManageEngine Analytics Plus

Introducing Analytics Plus for ServiceNow, an enterprise-focused IT analytics platform that helps your derive deep insight from your ServiceNow processes. With 150+ pre-built reports and dashboards, you can get started with analyzing your ServiceNow data in a matter of minutes.

Building Automation Rules in SolarWinds Service Desk

Automation continues to be a major trend in IT. Whether it's a small rule to send all hardware issues to a specific queue or a large rule which routes through several stages, automating as much as possible reduces the chance of human error. Watch this video to learn how to create simple automation rules in your SolarWinds Service Desk solution.