Operations | Monitoring | ITSM | DevOps | Cloud

Technology businesses often operate in an environment where significant expenditure comes before predictable revenue. Product development, software engineering, specialist staff and infrastructure can require substantial investment while the business is still establishing its market position.

For most organizations, SaaS sprawl does not begin with a bad technology decision. It starts with a useful tool. Marketing needs a new analytics platform. Sales adopts prospecting software. HR adds an applicant tracking system. Engineering signs up for another monitoring service. Someone discovers an AI tool that saves several hours a week and puts it on a company card. Each purchase makes sense on its own.

Walk through a well managed manufacturing plant and there is usually no shortage of operational data. Teams monitor machine uptime, cycle times, scrap rates and throughput, then use that information to identify constraints and improve performance. However, some processes that influence overall capacity receive much less attention. In particular, activities that depend on people reading, counting and extracting information from documents are not always measured as operational processes.