Operations | Monitoring | ITSM | DevOps | Cloud

The New Event Viewer

The event viewer is the heart of SolarWinds® Papertrail™, where you tail logs, save searches, and create alerts. For most Papertrail users, this is where they spend the majority of their time in Papertrail. We’ve wanted to update and modernize the event viewer for a while. But knowing that any change to the event viewer can have a large impact on how users find and troubleshoot issues, we wanted to make sure we got it right.

SolarWinds Lab Episode #78: Migrating From Ticketing to Full Service

While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.