Operations | Monitoring | ITSM | DevOps | Cloud

Our COO Ari Stowe spoke at @onugcommunity's AI Networking Summit on how AI and Zero Ticket IT are transforming enterprise IT. From tickets to autonomous resolution—AI, automation, and intelligent agents are changing the game. Hear why AI is now essential in today’s complex IT environments.

Network management teams are drowning in alerts, tickets, and manual escalations—slowing MTTR, driving up costs, and jeopardizing service quality. But the rise of AI-driven automation is changing the game. In this webinar replay, experts from Grokstream and Resolve will discuss how AIOps and automation are shaping the future of autonomous networks. Join Josh Kindiger and Ari Stowe to see firsthand how AI can reduce noise, detect root causes, and trigger end-to-end remediation without manual effort.

Say goodbye to ticket chaos. Meet RITA. RITA (Resolve IT Agent) is your intelligent frontline assistant—built to deflect L1 tickets, resolve routine requests instantly, and slash MTTR across the board. In this live demo clip, watch Derek Pascarella, our Global Director of Sales Engineering, show how RITA fixes VPN issues in seconds—no human handoff, no ticket backlog. Ready to fast-track your journey to Zero Ticket IT? This is where it starts.

Tired of endless alerts, escalating ticket volumes, and constant firefighting? It’s time to take back control. Join our next live demo to see how the Resolve platform orchestrates workflows that actually work! Reduce noise, slash resolution times, and free up your IT and network teams to focus on what really matters. We’ll show you how Resolve can: Get an exclusive, behind-the-scenes look at how automation and orchestration can help you scale your operations efficiently.

What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.

Watch a demo of RITA, the first AI Agent powered by Resolve Actions. RITA brings smart, real-time assistance to IT ticket handling, where delays often occur. From auto-populating ticket fields and translating user inputs to generating new knowledge articles, RITA enhances the efficiency and accuracy of every support interaction.+ Increases first call resolution rates+ Scales your service desk capacity while retaining quality.

Our visual workflow designer does more than just offer drag-and-drop convenience—it sets the stage for long-term automation comprehension.

This demonstration shows how Resolve automates the remediation of unreachable web application. This alert is generated by BigPanda and Resolve workflows automatically diagnose the issue and remediate it without human input, creating a loop of self-healing IT. This workflow is built with Resolve's drag-and-drop designer, streamlines tasks like creating a ticket, updating monitoring tools, diagnosing issues, and performing remediation steps.

This demonstration showcases an automated workflow in Resolve Actions to fix high latency between an application server and a database server. The workflow is triggered automatically with a BigPanda alert. The automation responds to the alert, creating a ticket, providing real-time updates, and performing diagnostics. It checks for issues like network interface problems, CPU utilization, and memory to identify and fix the root cause.