Operations | Monitoring | ITSM | DevOps | Cloud

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Get Jira-native asset and configuration management with Insight. Gain visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes.

Agilent accelerated deployment frequency and improved cycle time. John Sadler and Doug Ferrante share more about their agile and DevOps journey with Suzie Prince.

Introducing the waitlist for Jira Work Management — coming soon to business teams and projects everywhere. Marketing, HR, Finance, Operations, Design, and other teams now have a new home on Jira.

In this video, you will hear from Atlassian Community Leader, Brittany Joiner, about her all-time favorite Trello templates

Workplace communication is shifting from email to messaging within communication platforms like Slack. With this shift, internal employees are becoming accustomed to requesting help or information using the platform where they’re already working. Adopting yet another tool causes overhead, increased context switching, and room for information loss. Halp offers employees a way to request service or ask for help directly from the tools they’re already using.

Atlassian’s Ian Buchanan discusses how to integrate third-party DevOps tools with Atlassian’s robust DevOps ecosystem. You’ll learn about the benefits of an integrated tool stack, an introductions to 4 key DevOps practices, and examples of how those practices can integrate with Jira and/or Bitbucket.