Operations | Monitoring | ITSM | DevOps | Cloud

Intercom: Building a More Resilient Ecosystem Through Observability

Learn how Intercom implemented Honeycomb’s distributed traces to learn about production. Kesha Mykhailov, Product Engineer at Intercom joins Honeycomb Developer Advocate Jessica Kerr, and Account Executive Michael Wilde to discuss how Intercom uses distributed traces to streamline their observability workflows, allowing their product engineers to learn about and from their production to increase Intercom’s resilience. Topics include.

How Tenacta Group uses Icinga

Tenacta Group is an Italian company with a portfolio of worldwide leading brands that share the same mission: to develop designs and technological innovations that will improve people’s quality of life. We have been using Icinga since its early days, specifically version 1 after the fork from Nagios. We have continued using Icinga because we like its direction for future improvements and appreciate the support of the Icinga community.

Why Seven.One Entertainment Group Chose Datadog RUM for Client-side Observability

Hear why Seven.One Entertainment Group, a subsidiary of ProSiebenSat.1 Media SE , which is Germany’s top commercial broadcaster, chose Datadog Real User Monitoring and how the solution enabled them to better understand client-side issues.

Customer Stories: Sahil Pandita, consultant of Progress, Melbourne, uses Site24x7 to ensure uptime

Sahil Pandita, consultant of Progress, Melbourne, Australia, talks about how their organization uses Site24x7 to ensure uptime for their multi-national customers, and monitor it on a run-time basis to achieve a significant reduction in downtime to comfortably meet their SLAs. Pandita especially praises Site24x7's exhaustive integration capabilities with AWS or Azure, its flexible dashboards, and the events-based trigger features.

How Coveo Reduced User Latency and Mean Time to Resolution with Honeycomb Observability

When you’re just getting started with observability, a proof of concept (POC) can be exactly what you need to see the positive impact of this shift right away. Coveo, an intelligent search platform that uses AI to personalize customer interactions, used a successful POC to jumpstart its Honeycomb observability journey—which has grown to include 10,000+ machine learning models in production at any one time. Wondering how Coveo got there? So were we.