Operations | Monitoring | ITSM | DevOps | Cloud

Customer Experience (CX) Metrics

As enterprises seek to improve their bottom line, the need to delight their customers is paramount. One major framework used to strategize for business success is the Balanced Scorecard (BSC), which tracks the four perspectives of customer: To address customer concerns such as time, quality, service performance, and cost, organizations must stay on top of their game — this often means streamlining processes and investing in capability to enhance their products and services delivery.

What Is Network Architecture?

Every business needs a well-designed network architecture. The network architecture is essential to how you organize and manage your IT infrastructure to transfer data between devices and applications securely and efficiently. A network architecture comprises a layered structure, which breaks down communication tasks into smaller parts. This way, each layer can focus on a specific function and avoid complex combinations of cases.

Data Storage Costs Keeping You Up at Night? Meet Archived Metrics

We all have been there! Getting the largest metrics plan available, turning on real-time monitoring, and…. You know what happens next… BIG BILL! With the explosion of telemetry from microservices, containers, and cloud stacks, engineering teams often have to choose between data and budget. To help our Splunk champions, we are introducing Archive Metrics to make storing data up to ten times cheaper.