As digital services have become increasingly important to businesses and organizations, reducing downtimes and service disruptions have become critical objectives for business operations. This means management reporting and KPI’s are now crucial to quality management, providing the insight to let you improve incident remediation over time.
Good communication is at the core of any incident management process, empowering stakeholders with the information they need to avoid lost productivity. Delivering the right message through the right channel to the right people across the enterprise is key – if you’re simply firefighting and communicating reactively, stakeholders will likely get frustrated.
What’s just as important as resolving an impacted service? Providing detailed yet digestible updates to your communities and stakeholders. A recent update to StatusCast, involves the addition of three new status types that can be assigned to your components. Detailed communications is an essential component of incident response and management, and additional status types provide your users with a more granular view of incident activity.
Here at StatusCast we understand the importance of a resourceful and communicative status page. A status page is the ambassador of your incident response management process, and like any good ambassador, it needs to speak the language. If your status page is now hosted by StatusCast, it is now fully integrated with Google Translate, a powerful tool that allows your subscribers and even viewers to translate your page into the language most comfortable to them.
IT services are a critical backbone to the operations and functioning of most every business and organization. As more and more IT departments have embraced the need for good governance, this has driven greater transparency. From the perspective of IT service management, this has manifested itself as much greater openness when communicating about IT service availability.
May 31, 2022 – Columbia, MD – StatusCast today announced the release of its IT Incident Management service, expanding its flagship offering from best-of-breed Status Page services to include the full incident management life-cycle. The new offering goes beyond standard status updates, allowing IT teams to respond faster and with more effectiveness when systems fail or go offline.
These days, more and more IT teams spend much of their workday in Slack. It’s essentially a second virtual home. For those employees who find Slack their main source of communication, it stands to reason that you need to access tools, bots, apps, and more – directly within the Slack environment. You shouldn’t have to leave your home to get your work done, and you shouldn’t have to leave Slack to communicate with and update your team and your clients.
Not all status updates are published because of an incident or scheduled maintenance event. Sometimes, IT teams simply want to cast an informational status update without affecting the overall status.
In the IT world, outages and service disruption are a fact of life. Stuff hits the fan… Stuff happens! And it can happen to any service provider – even the most well designed and managed SaaS applications and platforms. One of the reasons why stuff happens is failing to adhere to best practices. To minimize the potential for problems, here we run over some of the key points from the cloud platform management best practice playbook.
To understand the impact that stovepipes have on incident response, one need look no further than the 9/11 terrorist attacks that occurred in the United States. The CIA, DoD, and FBI all knew about the Al Qaeda terror threats before the planes hit the World Trade Center, but the 9/11 Commission found that a lack of data and intelligence sharing among the agencies limited each agency’s understanding of the looming terrorist threat; thereby, limiting their incident response.
