Operations | Monitoring | ITSM | DevOps | Cloud

How a HaaS Provider Increased Profits and Efficiency with Collective IQ

Imagine managing a fleet of over 90,000 devices spread across hundreds of clients. Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally. This is the daily reality for one of the argest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.

How OpenTelemetry can enhance observability in distributed systems: Practical examples

Observability has become one of the fundamental elements of performance and reliability as modern applications move toward cloud-native architectures, microservices, and multi-cloud. Traditional monitoring techniques often fall short in such dynamic, distributed environments. That’s where OpenTelemetry (OTel) , an open-source observability framework comes into picture.
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Cascading Failures Aren't Inevitable: Lessons from the AWS DNS Outage

AWS outages grab headlines because they affect millions, but the root cause often comes down to something invisible: DNS failures and cascading service dependencies. The complexity of modern cloud systems, combined with the advanced technology powering platforms like AWS, makes these outages particularly challenging to diagnose and resolve. The recent AWS outage proves one thing: you can't prevent every DNS issue, but you can create resilient architectures and prevent a single failure from taking down your entire service if you test for it.

OpManager streamlined IT for Detroit Wayne Integrated Health Network

When Detroit Wayne Integrated Health Network needed reliability at every heartbeat, they turned to ManageEngine OpManager. From chaos to clarity, OpManager unified their IT, reduced downtime, and powered faster, smarter care delivery. Discover how you can do the same.

Performance testing best practices: How to prepare for peak demand with Grafana Cloud k6

For many organizations, periods of high customer activity are anything but relaxing. Events like Black Friday, product launches, or major sales can put intense strain on the software and infrastructure systems that support a company’s web applications. Without proactive performance testing, these moments can quickly turn into poor user experiences and lost revenue.