Our ‘Through the Crisis’ series shares customers’ IT challenges and successes from the COVID-19 quarantine and remote work surge. Here, Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) explains how ABN AMRO’s companywide Engage surveys came to be of as much interest to board members as they were to the Digital Workplace team.

Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, in our second instalment from ABN AMRO, Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) details a number of Nexthink-facilitated use cases that helped their employees enjoy a superior remote work experience throughout the quarantine.

Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could. Now, in this new Through the Crisis series, they’ll be sharing some of their stories from the IT frontline. The first contribution comes from Christophe Verducci, Head of Proximity Services at leading financial services provider AXA IM.

Discover how a Fortune 500 healthcare company managed to identify their remote employees without MS Teams and accelerate its rollout to ensure their remote workforce was able to collaborate and stay productive while working from home.

While monitoring its remote worker compliance dashboard, this global pharmaceutical company noticed a large portion of its remote workforce had expired VPN certificates. Take a look at how they were able to detect, target and fix this issue with just a couple of clicks.

Take a quick look at how Nexthink enables IT teams to monitor their remote workforce’s critical services, with the ability to drill-down into granular, technical details for powerful troubleshooting capabilities.

Discover how Nexthink complements hard technical metrics with user sentiment data to truly understand employees’ experiences of their G Suite usage, enabling IT to take data-led action and engage with employees to improve their overall usage, adoption and satisfaction of the service.

Watch how Nexthink allows IT teams to gain an overview of the overall G suite compliance landscape and, if need be, remotely act on targeted employee devices to inform or force compliance standards.

Take a quick look at how nexthink helps IT drill down from high-level insight and metrics all the way to granular-level details to easily identify and fix G Suite service issues.

Following an amazing keynote at Experience ’19 New York, Forrester analyst Andrew Hewitt spoke to us about the value of Digital Employee Experience – and how organizations should begin their ‘Experience’ journey.