The latest News and Information on IT Operations Management and related technologies.
As we welcome Fall and such a transformational time of the year, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. From updates to Runbook Automation, ChatOps and Customer Service Ops Applications, to PagerDuty Community Events, users, and customers can.
With an increased reliance on digital services, companies have more at stake when things go wrong. Those without a way to manage unplanned, real-time work are putting a lot at risk—including the long-term success of the business and its reputation. Technical teams are the backbone for digital transformation projects that drive the business forward, yet every moment that ITOps professionals or developers spend troubleshooting or fixing issues takes time away from opportunities for innovation.
The effects of climate change mean we’re increasingly seeing black swan weather events impacting our working lives. From wildfires and hurricanes to the ever-present threat of earthquakes, 2021 has seen its share of crises. This obviously raises serious questions for companies about the safety of their workforces. As a global company, PagerDuty has employees across the world. When a disaster strikes, everyone needs to have the necessary training, resources and tools to act.
For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.
You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.
In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.
