Operations | Monitoring | ITSM | DevOps | Cloud

With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams and on-call engineers have increased. Data from PagerDuty’s inaugural platform insights report, The State of Digital Operations, highlights this reality. As of July 2021, the average number of events managed daily by PagerDuty is 37 million, with 61,000 of those being critical incidents.

As we near the end of the Summer season, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. These updates will help our users and customers: Make sure to view the latest PagerDuty Pulse or learn more from our community team and developer advocates who have launched new programs to help you learn more about our latest products and best practices.

It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises to be the biggest in the last five years. The National Retail Federation expects back-to-school spending to reach $37.1B , up from $33.9B last year. Back-to-college spending is also expected to rise, reaching $71B this year. This increase is buoyed by parents and students gearing up for their first in-person classes after a year of virtual learning.

As the world becomes increasingly digital-first, it’s more important than ever for organizations to keep services always-on, innovate quickly, and deliver great customer experiences. Uptime is money, so it’s no surprise that many have made the shift to cloud in recent years in order to make use of its flexibility and scale—while controlling costs. And while 2020 wasn’t easy for any organization, those that are thriving have embraced the digital mindset.

Digital operations maturity is a journey. The first step is to understand where you are, where you want to get to, and what’s keeping you from getting there. Only then can you make strategic decisions and lay out a plan for how to approach any hurdles and land where you want your organization to be. For many organizations, upleveling operational maturity requires investment in driving cultural change with fundamental shifts to operating models.

As technology advances and applications for the Internet of Things (IoT) continue to expand, industrial and manufacturing companies are embedding more digital systems into their operations. From smart factories and intelligent shipping to automation and 3D printing, Industry 5.0 has arrived.

In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload to reducing downtime and outages, AI can help accelerate your service delivery and provide meaningful business insight.

We’re eating at restaurants again. We’re seeing family after too long apart. Some of us may even be returning to the office. But, that doesn’t mean that the pressure is off for digital services, and growing in operational maturity still remains top of mind. While the digital transformations have been taking place for the last two decades, COVID-19 added pressure to speed initiatives.