Operations | Monitoring | ITSM | DevOps | Cloud

Healthcare

How to Report On Key Performance Indicators and Activity with Remote Workers

The unplanned and unbudgeted surge in remote workers is creating new requirements and challenges for IT management. Understanding how these changes impact the IT infrastructure and worker’s effectiveness is vital to business continuity. Goliath offers the following out-of-the box reports that can help to better document key performance indicators and activity for the remote workforce.

MSP Proactively Monitors Hybrid Cloud Services to Deliver Exceptional Customer Service

Cloud Geeni is a fully managed cloud service provider guaranteeing their customers of all sizes 99.9% up-time and high-performing virtualized desktops and applications on their proprietary cloud platform. Their customer service commitment is high, promising their customers that they will not be burdened with the day-to-day maintenance of their IT delivery infrastructure, enabling their users to work freely with high-performing applications and desktops anywhere and at any time.

How to Troubleshoot VMware Horizon is Slow Complaints

Johan van Amersfoort, VMware vExpert and EUC Champion, is joining Goliath to discuss the real pains all IT professionals face when trying to pinpoint the root cause and troubleshoot the “VMware Horizon is slow” complaints from their end users – especially when the problem isn’t VMware Horizon.

Securing IT in healthcare organizations: All you need to know

From maintaining electronic health records and generating medical reports, to carrying out robot-assisted surgeries and setting up online doctor-patient communication portals, the healthcare industry is becoming increasingly reliant on technology to effectively carry out day-to-day operations. While incorporating advanced technology assists healthcare professionals in providing better care for patients, it also increases the attack surface for cybercriminals looking to exploit sensitive data.

Cerner Hospital Troubleshoots End-User Peripheral Issues with Goliath

A large health system with over 15 hospitals and hundreds of clinics across the U.S. provide VDI desktops to their medical staff via VMware Horizon View, and from those VDI sessions the medical staff accesses Cerner Millennium. Cerner Millennium is being delivered by Cerner’s remote hosting option (RHO) which delivers access internally via Citrix. This configuration is how 90% of their staff access Cerner Millennium.