Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, cyber experts explain why breaches are inevitable, and how planning for them, from isolating attacks to ransomware response, keeps your team and organization safe.

IT is often tasked with more than what they actually have bandwidth for -- you've likely been asked to find time to take on extra projects, work with other teams to determine how they plan to implement necessary software and hardware, and actually do the day-to-day legwork of supporting a full organization's technology needs.

Product Manager Paul Evans joins 10.0 week to reveal how IT teams can take control of devices with macOS disk encryption and policy-based FileVault management. These updates allow you to make security and compliance seamlessly fit into your workflows.

Product Manager, Stephen Murphy joins 10.0 week to showcase updates to long term data retention and maintenance mode can help IT teams better manage time and be more proactive.

This 10.0 week stream showcases pretty exciting feature updates with core asset fields and software license management. We also will take advantage of the presence of the Director of Product Manager, Luke Whitelock to highlight highly anticipated PSA improvements.

In this 10.0 stream, Product Manager Reed Woods walks through how to streamline onboarding and login with SSO. We will also overview other updates to account administration.

Senior Product Manager Chris Williams will guide us through new patching features rolling out in the 10.0 Release. Find out more about Patch Caching, Default Patch Approvals, and other enhancements to achieve a flawless patching experience.

You’ve seen the vision. You’ve built the blueprint. Now it’s time to put AI to work. In this fast-paced, tactical session, we’ll showcase real-world MSP AI implementations — what’s working, what’s not, and how to adapt these examples to your own business.

The concept of managing up is simple -- in order for you to influence decision-makers, you need to learn how to speak their language and show initiative when it comes to solving problems. Even as an entry-level manager, you can have a lot of influence over decisions just by working closely with your direct manager and even executives. In this stream, we'll be talking with IT leaders about how they manage their managers through constant communication, proper expectations, and frank discussions about business impact so that they're able to better influence decisions on a broader scale.

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact. 0:00:57 – Position yourself as the AI advisor for clients.