Operations | Monitoring | ITSM | DevOps | Cloud

For many IT organizations, triaging or troubleshooting starts with assessing symptoms. As practitioners investigate the causal factors by answering each of the “5 whys,” logs are often where the actual root cause answers lie. This is even more true for issues related to configuration changes, change management, and security. However, diving into log data can be overwhelming as a first step due to the high volume and velocity of logs and missing context.

From DX UIM 20.4 CU4 onward (that is, releases that have robot version 9.36 or above), robots automatically support Linux versions with newer GNU C Library (commonly known as “glibc”) versions. Prior to CU4, DX UIM robots needed certification and a release to provide support or compatibility with newer Linux operating systems that have a higher glibc version.

As connected as the world is today, it can feel quite disconnected, especially in IT. Individual teams use various tools, each with specialized interfaces and dedicated dashboards, to present or interpret data each the specific functional team needs.

As IT infrastructures become increasingly complex to monitor and manage –with new compelling technologies such as virtual machines, software-defined networks and containers overlaid onto existing technology stacks– IT operations teams face the additional challenge of nearly unmanageable ticket volumes. Ticket prioritization, correlation, redundancies and sheer speed of ticket generation become problems in and of themselves.

Fujitsu is a Japanese multinational information technology equipment and services company. Headquartered in Tokyo, Fujitsu has over 100 data centers worldwide. The company and its subsidiaries offer a diverse range of products and services in areas such as personal and enterprise computing (including x86), SPARC, and mainframe-compatible server products.