MSP Automation was the main focus of our recent webinar, which covered how Managed Service Providers can transform the scalability of their businesses by removing the headaches of manual request processing. The webinar was widely attended by enterprise IT staff too , particularly those with an ethos of delivering an experience (rather than a service level). The same principles apply, so here’s an overview of what was covered during the session.

With System Center Orchestrator 2022, Orchestrator has undergone the largest update since Microsoft bought it in 2010. This has massively extended its longevity for on-premise IT teams across the globe, this release comes with extended support until 2032.

For the last ten years, one of the most popular Integrations in the market has been for organisations that have deployed Microsoft System Center to manage their infrastructure, who also use ServiceNow as their corporate Service Desk. The need to integrate Microsoft System Center was originally driven by the need to automate the generation of ServiceNow tickets from events in System Center Operations Manager.

As Microsoft Azure continues to be developed and more automation options become available; Azure Automation, Logic Apps, ARM (Azure Resource Manager) and Azure Function Apps to name a few. The question is quickly turning from ‘how do I automate with Azure?’ to ‘what automation type do I use in Azure?’. Across our next few blogs, we will seek to delve into the options available and look to define how they stack up against Azure Automation.

Automation and it’s use of the term Runbooks can be confusing and difficult to understand, especially when first starting out. We’ve put together some frequently asked questions and answers to help beginners get started.

Most automation approaches start in the same place; coding. For years, IT professionals have relied on scripts or series of scripts to perform tasks and then link them to provide an ‘automation. No-code or low-code reduces complexity and resource overhead, allowing both non-technical and technical users to automate processes through graphical user interfaces (GUI). In most cases, this involves drag-and-drop boxes that imitate a user’s interactions in a process.

Kelverion have put together this Azure Automation Best Practices Guide to support the creation of automation process in Azure Automation. Our consultants work with Azure Automation every day and have substantial experience with Azure Automation and IT automation built using other tools. It’s important to recognize that these are recommendations rather than hard and fast rules.