AI Help Desk in 2026: What is it Capable of?
What features an AI help desk includes now or will include in the nearest future. And how it helps us run IT support.
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Alloy Navigator 2025: The Fall Release is Here!
The new major update brings powerful (and stunning!) analytics, makes collaboration and communication easier than ever, and takes AI tools to a whole new level. Meet the new Alloy Navigator, designed to make your work easier and more fun! Let’s explore the key features of this release.
Alloy Navigator 2025 Fall Release: Highlights
See the highlights of the latest release of Alloy Navigator, the all-in-one ITSM and ITAM solution. This major update delivers stunning analytics, enhances collaboration and communication, and takes AI tools to a whole new level, making your IT faster, smarter, and more efficient!
Design Dashboards Your Way #reporting #itsupport
Dashboards are now adaptable—not just for admins, but for anyone. Build your own workspace by choosing which widgets to display, arranging them to fit your flow, and deciding who gets to see them. Whether you prefer a personal overview or a shared team snapshot, your data stays clear, relevant, and uniquely yours. Ideal for IT professionals and teams who want flexible, goal-focused visibility across every project or department.
Analytics Made Easy #analytics #helpdesk
See your IT data come alive! With Interactive Analytics in Alloy Navigator, spot trends, track SLAs, monitor team performance, and share interactive charts instantly—making IT decisions faster and smarter. Perfect for IT teams and help desks who want fast, clear, and interactive reporting. Interactive Analytics and other great features are coming in the Fall 2025 release of Alloy Navigator.
Help Desk Reporting in 2025: Tips & Tricks
Do you create reports yourself or rely on others to provide them? Regardless of your role at the IT support desk, reports play a crucial role. They help teams monitor performance, identify trends, and improve service quality. Let’s take a look at the reports you’ll need in 2025.
Building Navigator with Navigator: How We Use Our Own Software to Develop it
Turns out, Alloy Navigator is incredibly flexible and can be applied in business processes beyond IT service management.
Preview Panel: Bottom or Side? #workspace #ultrawidemonitor
Maximize your workspace! Place the preview panel below your data views or on the right to make the most of your screen real estate, keeping your workflow smooth. Perfect for Service Desk agents and IT pros who want quick access to key information without extra scrolling, no matter the monitor size. Preview layouts and other powerful features are coming in the Fall 2025 release of Alloy Navigator.
ITSM vs ITOM: What is the Difference?
Do these two frameworks overlap, replace each other, or collaborate? Let’s find out.
Quick Mentions in Tickets (and Beyond) #collaboration #mention
Make communication fast and simple! With the new @mentions in Alloy Navigator, you can bring the right teammate into a ticket—or anywhere else—without wasting time on CC emails or formal collaborator invites. Perfect for IT teams and help desks who want to speed up teamwork and keep everyone in the loop. @mentions and other great features are coming in the Fall 2025 release of Alloy Navigator. Stay tuned!