Operations | Monitoring | ITSM | DevOps | Cloud

OpsGenie is going away in 2027, forcing a migration decision for thousands of teams. But this isn't just a tooling swap — it's a rare chance to upgrade how you respond to incidents. Because the real pain in incident response isn’t paging. It’s everything that happens after the alert: coordination, clarity, communication, ownership, and follow-through. Most teams solve this through heroics and tool-juggling across chat, tickets, and docs. That approach doesn't scale.

A full walkthrough of our completely rebuilt post-mortems experience. We cover AI-generated first drafts from your incident data, accuracy review, inline rewriting, a collaborative editor with live incident context, meeting notes with Scribe, and management tooling including dashboards, exports, and analytics. Post-mortems are included in incident.io Response. AI features and Scribe are available on Pro and Enterprise plans.

Everyone your sales team is reaching out to is drowning in emails. The way to cut through isn't to send more of them. It's to get personal, get creative, and get bold. That's the philosophy baked into incident.io's sales culture: experiment constantly, celebrate the inputs as much as the wins, and never play it safe. This video gives you a real look at what it's like to be part of a sales team at one of the most exciting startups right now. There are many more wins to come, and we want the right people here for them.

When an incident hits, every second counts. The response team at incident.io builds the tools that make sure engineers aren't flying blind when it matters most. Sam, Tech Lead of the response team, takes us inside what it's really like to build the core of incident.io: the high technical bar, the art of prioritisation, and why there's no shortage of meaningful work to do. If you're an engineer who wants to work on something that genuinely makes other engineers' lives better, this one's for you.

Working on AI in incident management means there's no playbook. No million blogs. Just building at the forefront of what's possible with AI models.In this video, Martha, Product Engineer on our AI team, talks about what it's really like working with AI that helps engineers respond to incidents faster. This covers the shift from traditional engineering, learning the personalities of different AI models, and why you need to embrace constant change when new models drop all the time.

Post-mortems are required, time-consuming, and widely disliked — but they’re also one of the biggest opportunities to improve reliability. In this webinar, we talked about how to run post-mortems that actually lead to learning and improvement. This covered why most post-mortems fall flat, how to structure them effectively, and walk through a real example to show what good looks like in practice. The goal: fewer wasted hours, better outcomes, and post-mortems that actually matter.