Operations | Monitoring | ITSM | DevOps | Cloud

Why you're (probably) doing service catalogs wrong

May 29, 2025 By incident-io In Incident.io
Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.
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Incident.io

Why we vibe coded a marketing campaign for Anthropic

May 28, 2025 By Tom Wentworth In Incident.io
Let’s start with the obvious: we’d like to have Anthropic as a customer. We greatly admire the work they are doing at the intersection of frontier models + safety. We use lots of different AI tooling at incident.io. We’re all-in at AI at incident.io, both to improve the productivity of our internal team and, more importantly, to provide our customers with superpowers in the form of an AI incident responder.
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Incident.io

The EU AI Act and what it means for managing incidents

May 2, 2025 By Chris Evans In Incident.io
If you've been in earshot of tech leadership lately, you've probably heard the words 'EU,' 'AI,' and 'compliance' in conversation. The EU AI Act is officially upon us, and with it comes a whole new set of incident response and reporting requirements that might feel like a yet another bureaucratic set of requirements to worry about. But there's a different way to look at this legislation.
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Incident.io

Pager fatigue: Making the invisible work visible

Apr 25, 2025 By Matilda Hultgren In Incident.io
As much as you try to prevent it, your product will break sometimes. While you hope it would have the decency to do so while you are awake and already working, sometimes the product is inconsiderate and decides to break outside your office hours. Being woken up from a page at 3 am sucks, and being woken up again two hours later (when you get pinged for a follow-up issue you missed the first time) sucks even more.
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Incident.io

Incident management tool integration

Apr 18, 2025 By Kate Bernacchi-Sass In Incident.io
Picture the scene: a high‑severity alert fires, Slack lights up, and dashboards scream red. You’re juggling Datadog, PagerDuty, Jira, and status pages while trying to coordinate fixes. The problem isn’t a lack of tools; it’s that they aren’t talking to each other. This guide explains why incident management tool integration matters, how it cuts response times, and where to start.
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Incident.io

How incident.io helps to reduce alert noise

Apr 17, 2025 By Chris Evans In Incident.io
We're often asked: "How does incident.io help reduce alert noise?" And it’s a fair question. It’s typically much easier to add new alerts than to remove existing ones, which means most organizations slow-march into a world where noisy, un-actionable alerts completely overshadow the high-signal ones that indicate a real problem.
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Incident.io

Designing smarter on-call schedules for faster, calmer incident response

Apr 14, 2025 By Tom Wentworth In Incident.io
When an incident wakes your team early in the morning, the last thing you want is confusion about who’s responding or how help will arrive. An effective on-call schedule doesn’t just get the right person online. It helps them stay calm, confident, and capable of solving problems quickly. Done right, your on-call setup becomes a powerful lever for reducing Mean Time to Acknowledge (MTTA), Mean Time to Resolve (MTTR), and the overall stress that incidents place on your team.
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incident.io raises $62M in Series B fundraising

Apr 10, 2025 By incident-io In Incident.io

00:00 We're thrilled to share that Incident.io has raised $62 million in our Series B, led by Insight Partners.

00:11 Four years ago, we were three people around a kitchen table. Today, we're a team of 80 with thousands of teams using our platform to solve over 250,000 incidents a year. Whether you're streaming Netflix or buying something on Etsy, chances are our platform helped resolve the incidents behind the scenes.

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Incident.io

The timeline to fully automated incident response

Apr 9, 2025 By Ed Dean In Incident.io
We speak to engineering teams every day, and everybody knows AI is the future. Some tell us they’re massively accelerated by Claude, or that they’re rebuilding their product, team and ways of working. Cursor and Lovable have announced they’re building the last piece of software. Should we give in to the vibes? Embrace exponentials, and forget that the code even exists? The reality is that things will still go wrong. They always do, at least from time to time.
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Incident.io

Mastering incident routing: a critical component in incident management

Apr 8, 2025 By Tom Wentworth In Incident.io
Imagine this: a high-priority alert is triggered, but it’s routed to the wrong team, or delayed by manual triage. By the time the right person is notified, the issue has escalated, and users are starting to notice. Technical failures don’t always cause these kinds of incidents. More often, they stem from something simpler: poor alert routing.
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