Operations | Monitoring | ITSM | DevOps | Cloud

Incident.io

Why aren't incident responders updating summaries more frequently?

In this clip of The Debrief, Milly explains why incident responders don't update summaries as frequently as they should. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

Why is prompt engineering so hard?

In this clip of The Debrief, Milly explains the challenges of prompt engineering. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

What are Suggested Summaries?

In this clip of The Debrief, Milly explains what Suggested Summaries are and how they can be a huge benefit for teams. Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features?

The benefits of using an incident management tool

In this clip of The Debrief, Jack dives into the several benefits of adopting and incident management tool to respond to data issues. Full episode description below: If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about.

The ease of using an incident management tool

In this clip of The Debrief, Jack talks about how easy it has been for him and his team to start using incident.io to management data incidents. Full episode description below: If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about.

The role of incident management for data teams

In this clip of The Debrief, Jack talks about why it just makes sense for data teams to adopt an incident management tool to manage data incidents. Full episode description below: If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about.

Best practices for creating a reliable on-call rotation

It's fair to say that effectively managing an on-call rota is crucial for ensuring the 'round-the-clock availability of your services. But it's more than that. Spending the time getting your rotas right also empowers and protects the folks who make it all possible: your team. Some best practices for doing this include using software to automate scheduling, setting up teams with clearly defined responsibilities, establishing escalation policies, and defining time limits for issue resolution.

A practical approach to on-call compensation

Asking engineers to be on-call is usually a tough sell. Think about it: if someone asked you to add even more to your already packed workload, that would be a difficult proposition to say yes to. And that’s before you mention that this work typically happens late into the day and even (some) sleepless nights. Companies need to have an on-call function to keep their services and products running smoothly—it’s practically a non-negotiable at this point.

The Debrief: Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial

For financial services companies, good incident management is absolutely critical—maybe more so than in other industries. So, for Michael Cullum and his team at Bud Financial, the choice to build an incident response tool felt right for them in the moment. But very quickly, Michael and the team came face-to-face with the myriad limitations that come with building your own response tooling.

The Debrief: Building AI-Related Incidents

Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features? In this episode, you'll hear from Rob and Isaac, both Product Engineers who played a really critical role in the building out of related incidents, to get a peek behind the curtain.