Operations | Monitoring | ITSM | DevOps | Cloud

Picture this: it's Saturday night, someone cracks a tooth on a piece of hard candy, and the absolute last thing they're doing is flipping through a phonebook. They're on their phone within seconds, searching for help. If your practice doesn't appear in those results, someone else's does, and that's a patient you just lost without ever knowing it. According to recent data, 98% of consumers search online for nearby companies, which means showing up digitally isn't a nice-to-have anymore. It's your front door.

If you run a business, you already know how quickly things fall apart when your IT starts playing up. One minute everything is running fine, then suddenly emails stop working, systems slow to a crawl, or somebody clicks on something they definitely shouldn't have clicked on. Most businesses don't really think about IT support until something goes wrong, which is usually when the panic starts. The problem is there are loads of IT support companies out there now, and a lot of them sound exactly the same. Every website promises "tailored solutions" and "cutting edge support" without really explaining what makes them different.

This whitepaper explores how proactive monitoring, using Microsoft SCOM enhanced with the NiCE NetApp ONTAP Management Pack, enables IT teams to detect issues early, optimize storage usage, and ensure reliable, predictable performance across both on-premises and hybrid-cloud infrastructures.

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.