How to integrate ManageEngine ServiceDesk Plus with Endpoint Central (formerly Desktop Central)
Learn to easily integrate ManageEngine ServiceDesk Plus with Endpoint Central (formerly Desktop Central).
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Top tips: Five ways you can reduce unplanned network downtime
Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we’re looking at five ways your business can minimize unplanned network downtime. Network downtime is the bane of the IT service provider. It disrupts not only internal operations, but can greatly inconvenience your customer who relies on the uninterrupted access to and the full functioning of your product or service.
Why are organizations increasing their IT spending despite a recession?
Soaring inflation, rising interest rates, supply chain disruption, spikes in chip costs, war, and other market crises have collectively crippled the global economy. As a result, businesses across industries and sizes have started tightening their belt, looking for any way to optimize their spending. With businesses running on a digital layer, optimizing spending on technology holds prominence. CIOs and CTOs now feel more accountable for every penny that goes into IT.
S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.
S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.
Unlocking AIOps, Part 2: The build-vs.-buy decision
Hello again! Continuing from our previous blog, in today’s blog we will delve into a crucial decision that organizations often face when considering AIOps implementation—the build vs. buy dilemma. During our LinkedIn Live event on Mapping the impact of AIOps for CIOs, CTOs, and IT managers, we explored the factors to consider when making the build-versus-buy decision and how it impacts an organization’s journey toward efficient IT operations.
End-user experience monitoring: Its meaning, importance, and best practices
Approximately 70% of users abandon their shopping carts solely due to a poor end-user experience. Creating a seamless experience for end users is crucial for enhancing customer loyalty and establishing a positive brand reputation. The user-friendliness of a product plays a pivotal role in its success and recognition within the mass market. If a product’s usability is lacking, customers may choose to opt for the services of a competitor instead.
Unlocking AIOps, Part 1: The key use case
For IT operations, staying ahead demands innovative solutions that can efficiently manage the complexities of modern IT environments. With AI trending, the adoption of AI in IT operations (AIOps) is gaining traction within the IT community. What exactly is AIOps? AIOps is the convergence of artificial intelligence, machine learning, and big data analytics, aimed at redefining the management of IT operations. It enables unprecedented efficiency, effectiveness, and proactivity.
OpManager Plus Enterprise edition
OpManager Plus is an all-in-one IT infrastructure management tool that helps enterprises monitor, troubleshoot, and optimize their network infrastructure, servers, applications, firewalls, and virtual environments from a single console. Enhanced by artificial intelligence and full stack observability, OpManager Plus enables IT teams to proactively identify and resolve issues before they affect end users, thus ensuring uptime and performance of critical business applications.
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Avoiding packet loss: 5 steps to a streamlined network
A network outage for an organization is more than just a pesky annoyance. Not only does a business have to bear the cost of the downturn, but it must endure negative user experiences that damage the organization's reputation. One of the most common causes of network interruptions is network packet loss. Packet loss is caused when the data packets carrying the information over the internet or any packet-switched network fail to reach their destination in an expected timeframe. This latency disrupts communication and serves as a trigger for a potential outage.