Operations | Monitoring | ITSM | DevOps | Cloud

If your customers prefer to raise requests from their email, Jira Service Management can automatically receive those requests within your service project starting with just a few clicks. Emailed requests are added to your Jira Service Management queues, so teams focus on customers without worrying about missing requests or monitoring multiple inboxes.

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Get Jira-native asset and configuration management with Insight. Gain visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes.

Agilent accelerated deployment frequency and improved cycle time. John Sadler and Doug Ferrante share more about their agile and DevOps journey with Suzie Prince.