AUSTIN, Texas — October 9, 2018 — Today at SpiceWorld 2018, Spiceworks announced a new cloud-based Spiceworks Inventory application that integrates with the cloud editions of Spiceworks Help Desk and Spiceworks Remote Support to help IT professionals more intuitively manage their technology assets and support end users from a single, easy-to-use ecosystem.

Money matters in IT. After all, building up computer networks and properly maintaining the digital devices companies depend on doesn't come cheap. And to ensure organizations and employees are supported by a solid and secure tech foundation, IT departments need to regularly invest in hardware, software, and services.

You know what they say: “Nothing lasts forever.” That’s especially true of technology. And as much as you might have loved that flip phone, 486-based tower, or perhaps that original iPad, all good things must come to an end. Whether an unfortunate tumble destroys a once-shiny-and-new device, a system stops responding as snappily as it used to, or a support agreement ends, there are many reasons to move on from older tech.

Computer programs that talk to people aren’t new. The natural language processing program ELIZA , which played the role of a digital psychologist, first debuted way back in 1966. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in.

We have exciting new features in the Spiceworks Cloud Help Desk that save you time and make you more efficient working tickets for your users. Canned responses save you time writing the same responses over and over again. Custom ticket views help you filter tickets based on multiple-criteria