We have exciting new features in the Spiceworks Cloud Help Desk that save you time and make you more efficient working tickets for your users. Canned responses save you time writing the same responses over and over again. Custom ticket views help you filter tickets based on multiple-criteria

Many SpiceHeads who use our Desktop apps have told us that there are numerous scenarios in their day-to-day jobs that can be made easier by integrating network discovery with Help Desk. Today we’re proud to announce that our IP Scanner tool is now integrated with Spiceworks Cloud Help Desk.

In recent years, revelations of security holes in widely used IT hardware and software have put IT pros on edge. A few times a year, a huge cybersecurity announcement introduces chaos into the IT world, forcing network and systems administrators to scramble to secure their environments and deal with the fallout.

The Spiceworks browser extension, which keeps you connected to Spiceworks right from your Chrome browser, now let’s you see Cloud Help Desk ticket alerts and open tickets, even if you don’t have your Cloud Help Desk open!