It’s always great to get a shout-out from a customer, so I was thrilled to read a post on “Medium” written by our friends at Workday that talks about BigPanda! In the post, Owen Sullivan, Software Development Manager at Workday, discusses how Workday raised their availability SLA from an already industry-leading 99.5% to 99.7%, and how one of the key drivers they see for delivering on this promise is efficient monitoring.

Basically, Machine Learning by itself is dumb, whether its in cars or in ITOps. It needs context and intent to be beneficial. In IT Ops, that means that it requires business context to work properly.