Operations | Monitoring | ITSM | DevOps | Cloud

January 2020

Meet a Major Player in the UEM and EMM industries

We are delighted to share that market research and advisory firm, IDC, has recognized Zoho/ManageEngine in the following three IDC MarketScape reports: Zoho/ManageEngine has also been named a Leader in the IDC MarketScape. In these reports, the IDC MarketScape identified 18 providers and evaluated them in the capabilities, strategy, and market presence.

Endpoint security: The key to protecting your enterprise

To operate efficiently, businesses today use numerous devices such as laptops, desktop computers, and mobile devices. Securing all these devices—collectively called endpoints—significantly improves the overall security of your enterprise’s IT network. This blog can help you get started with endpoint security. To begin with, let’s define endpoint security.

9 essential UEM capabilities that empower your IT administration

Unified endpoint management (UEM) is an IT best practice and strategy for securing and controlling desktop computers, laptops, smartphones, and tablets in a connected, secure manner from a single console. It’s increasingly important for enterprises today because of the prevalence of corporate-owned, personally-enabled (COPE) devices, and bring your own devices (BYOD) policies.

Unpatched zero-day vulnerability in Internet Explorer exploited in the wild

Barely a week after Patch Tuesday, internet security company Qihoo 360 has discovered yet another vulnerability in Internet Explorer (IE), this time due to a remote code execution vulnerability in the jscript.dll scripting engine. The vulnerability, identified as CVE-2020-0674, is considered Critical for IE 11, and Moderate for IE 9 and IE 10.

IT change management in ServiceDesk Plus

Learn how you can streamline your #changemanagement process with ServiceDesk Plus - http://bit.ly/36x86Gw. Leverage various automations like change workflows, automatic approvals, notifications, and more to improve your change process. Plan, track, and implement your changes in one place to minimize disruptions and maximize efficiency.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

Oracle Cloud Infrastructure monitoring with Applications Manager

Oracle launched its Generation 2 Cloud Infrastructure in 2018. This second-generation cloud platform is designed to help companies run their most challenging workloads securely. Its ability to run Oracle Autonomous Database makes it the first self-driving platform in the industry. It uses the latest artificial intelligence and machine learning technologies to provide a high performing environment that doesn’t compromise on security.

The value UEM delivers in digital upgradation of enterprises' IT administration

2020 has arrived. Most companies are striving to become digitally transformed, business applications are moving to the cloud, and day-to-day IT operations are becoming more mobile-oriented with executives using a diversified range of devices. Employees don’t just use company-provided desktops; they often work on the go with corporate-owned, personally enabled (COPE) laptops, mobile devices, and iPads; bring your own device (BYOD); etc.

A hawk-eyed inspection of your VPN connections: VPN monitoring by OpManager

With the ever-evolving business landscape, a considerable number of companies have started trying out VPNs to help their employees access sensitive data at home or while in transit. VPNs offer a plethora of functions, like serving as a covert conduit between remote users and corporate networks, shielding confidential data, and granting access to region-restricted websites.

Five worthy reads: The road to empowering employees through data democratization

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In the first Five worthy reads of this year, we’ll explore data democratization in detail, from its definition to its pros and cons, and provide some ways to use it for data empowerment.

Manage the new Edge with Browser Security Plus

Not long ago, Microsoft announced the upcoming launch of its all-new version of the Edge browser that’s built on Chromium. The launch date for the new Chromium-based Edge browser, January 15, 2020, is almost here, and we on the Browser Security Plus team are ready to provide Edge browser management support for all versions. How can Browser Security Plus manage the new Edge?

Introducing ServiceDesk Plus MSP version 10.5 with Time Sheet, field service management, and more!

Start the new year, and the new decade, off right with a new service desk! The latest version of ServiceDesk Plus MSP comes loaded with features designed to boost the overall business and service desk productivity of managed service providers (MSPs). With a refreshing new UI, ServiceDesk Plus MSP is bringing some exciting new features like the MSP Business Dashboard, Time Sheet, and field service management in the latest version.

A look back at 2019: A road that led us to greater heights!

What a great year 2019 turned out to be for ManageEngine IT operations management (ITOM) solutions! This past year, we introduced new features to help improve the performance of network devices, VMs, applications, etc. for organizations of any size. On the note of organization size, we introduced three new editions this year, each designed to cater to the IT operations management requirements of organizations of different sizes.

The six stages of Change management process : Part 2

In this video, we're going to take a deep dive into the six-stage change management process. Let's follow a change record through its life cycle and see how it gets logged, passes through different stages, what roles the stakeholders play at each stage, how communication happens, and finally, how the change is successfully closed.

A subject matter expert's review: RouterFreak on OpManager

Given the myriad of choices people have for a product in the market, deciding upon an option has become a daunting task. Online review sites and expert reviews on the internet have become the go-to for credible information about products. So, when RouterFreak, a subject matter expert in network tech decided to review OpManager, we just had to show the world what the experts think about us.

2019 at a glance: Looking back on a journey of transformation

Mark Twain once said, “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do.” As another decade draws to a close, we at ManageEngine, started to reminisce about the roller coaster of a ride that began 20 years back. As 2019 winds down, we’re taking stock of what’s turned out to be an eventful year here at ManageEngine.