Operations | Monitoring | ITSM | DevOps | Cloud

What does reliability look like at a company that has thousands of employees and provides critical communication services to over 150,000 customers? We talked with Tyler Wells, Senior Director of Engineering at Twilio, to learn how he and his team created a culture of reliability at Twilio. He talked in depth about his experiences developing reliability goals, building reliability practices, and aligning engineering teams on these objectives.

Enterprise network connectivity has evolved in line with changing business needs over the last few decades and as we saw with the sudden shift to remote working in 2020, the evolution cycle is speeding up in response to environmental change. This makes interconnection more important than ever to the modern enterprise.

At Google Cloud, we strive to bring Site Reliability Engineering (SRE) culture to our customers not only through training on organizational best practices, but also with the tools you need to run successful cloud services. Part and parcel of that is comprehensive observability tooling—logging, monitoring, tracing, profiling and debugging—which can help you troubleshoot production issues faster, increase release velocity and improve service reliability.

In today's "always on" world, Reliability is a primary business KPI. Plant the culture of Reliability by implementing these 7 simple tips to build a solid SRE team in your organization. Many of today’s hottest jobs didn’t exist at the turn of the millennium. Social media managers, data scientists, and growth hackers were never heard of before. Another relatively new job role in demand is that of a Site Reliability Engineer or SRE. The profession is quite new.

On October 22, 2020, Shipa launched a new web series called “Coffee & Containers.” C&C was conceived as a place for practitioners and IT leaders to learn and collaborate on all things microservices, cloud-native, containers, Kubernetes, etc. We were very proud to launch this series with Kelsey Hightower, Thought Leader and Developer Advocate at Google Cloud Platform, and Bruno Andrade, Founder and CEO of Shipa.io.

As companies are increasingly built in the cloud, cost management has become a major issue for many engineering teams. While cloud providers like AWS offer flexibility and easy scaling, cloud costs can be opaque and difficult to track. As a result, many companies that rely on the cloud are adopting cloud cost management strategies to understand and manage the charges associated with their cloud-based technology, and maximize cloud usage and efficiency.

We recently ran a quick poll where we asked the audience, “When an IT incident occurs at your company, what TV show does it most resemble?” Twenty-three percent of respondents told us that CSI: Crime Scene Investigation resembled them the most. We needed to dig into that a little deeper. Let’s walk through the typical steps of figuring out the root cause, in CSI fashion: Photographs are critical in the world of CSI.