Operations | Monitoring | ITSM | DevOps | Cloud

In this edition of ServiceDesk Plus Premiere, our product experts take you through the latest updates across both ServiceDesk Plus Cloud and On-Premises, with enhancements designed to make everyday IT service management more efficient. For ServiceDesk Plus Cloud, we’ll explore the new Alerts module, enhanced criteria-based workflow routing, Resolution Assist powered by similar resolved requests, and asset discovery enhancements that bring greater visibility into the security components of Windows assets.

The verdict on enterprise AI is starting to sound familiar: It didn't deliver. But the real question is: Did we ever define what deliver meant in the first place? If success was never tied to measurable business outcomes, AI was always going to fall short, no matter how capable the technology was. Before the next budget cycle dismisses AI, ask whether the problem is the technology or the lack of clear success metrics.

ManageEngine MSP Central's billing capability, powered by Zoho Billing, is officially live—and the headline feature is automated usage-based billing. No more pulling usage numbers manually, matching them to invoices, and updating everything by hand every month. Here's what changes: Customer data syncs automatically from MSP Central to Zoho Billing—no duplicate client records. Every service you deliver, including endpoint management, ITSM, and infrastructure monitoring, becomes billable in Zoho Billing without manual setup. Set up subscriptions per client, per service—one client can run multiple subscriptions at once.

Data brokers have built profiles on you for years and sold them downstream, all without paying you a cent. This Tech in a Minute video looks at companies flipping that, actually paying people to track their own browsing. For more tech insights like this, visit ManageEngine Insights now.

IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.

When AI could only answer questions, a bad prompt just meant a bad answer. But now AI agents read your documents, browse websites, and actually do things on your behalf. So when someone sneaks a malicious instruction into a file or a webpage, the agent doesn't just say something wrong. It does something wrong!

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.

In Episode 31 of Server Room, we sit down with Luqman Kondeth, AI Governance & Cybersecurity Strategist and Director at NYU, for a conversation that goes far beyond technology. From personal growth and global experiences to AI governance, cybersecurity, and leadership, this episode explores how mindset shapes the way we build careers, communities, and the future of technology itself. In this episode, we discuss.

The April rewind is here!

������ �������������� ������������ ���� ��������! We're a month into the year, and it’s already been an exciting start for ServiceDesk Plus. From expanding our AI provider integrations—which now include Google AI Studio alongside OpenAI, Azure OpenAI, and our own hosted LLM—to enhancing our Predictive AI suite, we’re excited to share some exciting updates to the cloud version of ServiceDesk Plus.