Operations | Monitoring | ITSM | DevOps | Cloud

5 things to keep in mind when planning your IT budget

Successful budgeting plays a crucial role in helping organizations face economic downturns, business seasonality, and growth. However, strategizing an efficient IT budget for the financial year can be a herculean task, usually comprised of months of planning and revisal. The secret to an accurate budget lies not in standard templates, but in customizing the IT budget to your organization's unique usage and business requirements.

A workforce strategy for an era of uncertainty

In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.

What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus

Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

Building a resilient and modern workplace

When challenges arise, leaders and teams quickly assess the situation, reorient themselves, double down on what works, and pull away from what doesn't. That's why it's important for workplaces to evolve towards being resilient, human-centric, sustainable, and extremely adaptable. With the bumpy road ahead, workplaces have to adapt to successfully drive out of the recession and stay ahead of the curve.

5 easy tips for maintaining a knowledge base in your IT organization | ITIL knowledge management

A knowledge base enables end-users to resolve L1 issues, search for department-specific processes in the organization, and understand how services or products work. Learn how your organization can build and maintain a robust knowledge base using ServiceDesk Plus.